Any Hayes Bicycle Group component found by the factory to be defective in materials and/or workmanship within one year (two years in European Union countries) from the date of purchase will be repaired or replaced at the option of the manufacturer, free of charge, when received at the factory with proof of purchase, freight prepaid. Any other warranty claims not included in this statement are void. This includes assembly costs (for instance by the dealer), which shall not be covered by Hayes Bicycle Group. This warranty does not cover breakage, bending, or damage that may result from crashes or falls. This warranty does not cover any defects or damage caused by alterations or modifications of new Hayes Bicycle Group parts or by normal wear, accidents, improper maintenance, damages caused by the use of parts of different manufactures, improper use or abuse of the product, or failure to follow the instructions contained in an instruction manual for the specific component. Any modifications made by the user will render the warranty null and void. The cost of normal maintenance or replacement of service items, which are not defective, shall be paid for by the original purchaser. This warranty is expressly in lieu of all other warranties, and any implied are limited in duration to the same duration as the expressed warranty herein. Hayes Bicycle Group shall not be liable for any incidental or consequential damages. If for any reason warranty work is necessary, return the component to the place of purchase. In the USA, contact Hayes Bicycle Group for a return authorization number (RA#) at (888) 686-3472. At that time, instructions for repair, return, or replacement shall be given. Customers in countries other than USA should contact their dealer or local Hayes Bicycle Group distributor.